Frequently Asked Questions

🛍️ Orders & Delivery

Q: Pakistan mein delivery kitne din mein hoti hai?
A: Hum 3-5 working days mein delivery karte hain. Major cities mein 2-3 din bhi lag sakte hain.

Q: Kya Cash on Delivery (COD) available hai?
A: Haan! Hum COD accept karte hain. Aap delivery par cash de sakte hain.

Q: Main apna order track kar sakta hun?
A: Haan, order place karne ke baad aapko tracking details email ya WhatsApp par mil jaengi.

🧴 Products

Q: Kya aapke products dermatologically tested hain?
A: Haan! Hamare tamam products dermatologically tested hain aur sab skin types ke liye safe hain.

Q: Kya products sensitive skin ke liye safe hain?
A: Haan, hamare products sensitive skin ke liye bhi suitable hain. Lekin agar koi allergy ho toh pehle patch test zaroor karein.

Q: Products mein kaunse ingredients hain?
A: Hamare products natural aur safe ingredients se bane hain. Har product ki packaging par full ingredient list likhi hoti hai.

↩️ Returns & Refunds

Q: Agar product pasand na aaye toh kya return ho sakta hai?
A: Agar product damaged ya wrong deliver hua ho toh hum 7 din ke andar return/exchange karte hain.

Q: Return ke liye kya karna hoga?
A: Hamare WhatsApp ya email par contact karein aur order details share karein. Hum jald se jald hal karenge.

📞 Contact Us

Q: Aap se kaise contact karein?
A: Aap hum se WhatsApp, email ya Contact page ke zariye rabta kar sakte hain. Hum 24 ghante ke andar jawab dete hain.